Frequently Asked Questions

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FAQ

STORE

What products does Christianna Casta offer?

Christianna Casta offers a variety of high-quality fashion items including dresses, tops, bottoms, outerwear, and accessories. We focus on delivering stylish and elegant pieces for modern women.

Where is Christianna Casta Boutique located?

Our boutique is located in 59 Baymont St, Clearwater, FL 33767.

SHIPPING, RETURNS & EXCHANGES

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What are the shipping options available?

We offer standard and express shipping options. Shipping costs and delivery times vary depending on your location and the shipping method selected during checkout.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

How long does delivery take?

Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Please note that these times may vary based on your location and any potential shipping delays.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns page for detailed instructions.

How do I initiate a return or exchange?

To start a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with a return instructions on how to proceed based off of items you want to return and location.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

MISCELLANEOUS

What if the item I want is out of stock?

If an item is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again. We regularly restock popular items, so keep an eye out!

How can I contact customer service?

You can reach our customer service team via email at cc@christiannacasta.com.

Are there any customs or duties fees?

For international orders, customs and duties fees may apply. These fees are the responsibility of the customer and vary by country. Please check with your local customs office for more information.

Get in touch

Have questions about your order, or a general enquiry?